Was there a delivery issue with your order? If your tracking code says delivered but you still have not received your order, please wait up to 48 hours before contacting us for a replacement.


You can find the tracking code for your order on your account page after logging in here. If no tracking code is available, please make sure you've given us 24 - 48 hours to fulfill your order (excluding weekends and holidays). We appreciate your patience while we pick and pack your order.


Still no tracking info after 48 hours? Ok no problem! Please email support@paulevansny.com for an update regarding the status of your order. 


Carriers often play games with delivery dates in order to meet their advertised delivery times. Very often your order will arrive a day or two after the tracking states order has been delivered. If you still have received your order though, please don't hesitate to email us and we'll get a replacement sent out asap.